Privacy Policy

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we use your information, please contact us:

Broken Boards Ltd
Email: hello@brokenboardsltd.com

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Telephone number

  • Postal address (where required)

Booking Information

  • Session bookings

  • Attendance records

  • Emergency contact details

  • Child's name and age

  • Relevant medical, allergy or accessibility information that you choose to provide

Payment Information

Payments are processed securely through our third-party payment providers. We do not store your full payment card details.

Website Information

When you visit our website, we may automatically collect technical information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Manage bookings and registrations

  • Deliver our coaching sessions and activities safely

  • Contact you regarding bookings or changes to sessions

  • Respond to enquiries

  • Process payments and refunds

  • Meet our legal, safeguarding and insurance obligations

  • Improve our services and website

  • Send marketing emails where you have chosen to receive them

Our Legal Basis for Processing

Under UK GDPR, we process your information because:

  • It is necessary to fulfil our contract with you (for example, managing your booking).

  • It is necessary for our legitimate interests in operating and improving our business.

  • We have your consent (such as for marketing emails).

  • We are required to comply with legal obligations.

Where we process special category information, such as medical information provided to help us safely support participants, we do so only where necessary for health and safety or with your explicit consent.

Children's Information

Many of our services are provided to children.

We collect personal information about children only where it is necessary to provide our services safely and effectively. This information is normally provided by a parent, guardian or authorised organisation.

We take appropriate steps to protect children's personal information and only use it for the purposes for which it was collected.

Who We Share Your Information With

We may share your information with trusted service providers who help us operate our business, including:

  • Our booking platform

  • Our payment providers

  • Our website hosting provider

  • Email service providers

  • Professional advisers such as accountants or insurers where necessary

We may also share information where required by law or where necessary to protect the safety or welfare of participants.

We never sell your personal information to third parties.

How Long We Keep Information

We keep personal information only for as long as necessary.

Typical retention periods include:

  • Booking records: up to 6 months

  • Financial records: up to 6 years

  • Enquiries that do not result in a booking: up to 6 months

  • Marketing preferences: until you unsubscribe or withdraw your consent

Medical information is retained only for as long as necessary for the relevant booking and any applicable legal or insurance requirements.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Request restriction of processing.

  • Object to certain types of processing.

  • Request a copy of the personal information you have provided to us.

  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the email address above.

Marketing

If you choose to receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no method of electronic transmission or storage is completely secure, we continually review our security practices to help protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Broken Boards Ltd
Email: hello@brokenboardsltd.com

If you remain unhappy with how we have handled your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Last Updated: 13/07/2026