• Broken Boards Clothing

    Your Rights:
    Under UK law, you have the right to cancel your online order within 14 days of receiving your items and return them within 14 days of notifying us. Refunds are issued within 14 days of us receiving your returned items.

    How to Return an Item:

    1. Contact us at admin@brokenboardscoach.com to request a return.

    2. Send the item(s) back in original condition with tags attached and in the original packaging (if possible). In person returns available for West Oxfordshire.

    3. Include your order number or proof of purchase.

    Refunds:

    • Once we receive your returned items, your refund will be processed within 14 days.

    • Refunds will be made using the original payment method.

    Faulty or Damaged Items:

    • If an item arrives damaged or faulty, contact us immediately.

    • We will provide a replacement or full refund, including any shipping costs.

    Exclusions:

    • Items that have been worn, washed, or altered cannot be returned.

    Shipping Costs:

    • Customers are responsible for return shipping unless the item is faulty or incorrect. In person returns available for West Oxfordshire.

  • Safeguarding: Our clubs are safe, welcoming spaces where children can enjoy learning new skills. To maintain this environment, all participants must be willing to engage in the activity. While we do not force participation, our coaches need to give their full attention to the group and cannot provide one-to-one supervision for children who are not participating. Children who refuse to take part or frequently wander off can create safety risks and disrupt the session for others. If a child repeatedly refuses to take part or leaves the activity area without permission, we may ask that they no longer attend the club. Please talk to your child before joining to make sure they understand the expectations and are excited to take part.

    Refunds: Due to the nature of the club and the continuation of after-school care, refunds will not be issued if a child chooses not to participate in one or more sessions. We encourage children to give it a try and we understand that they may sometimes feel too tired or not up to it. However, no refunds will be given as childcare is still being provided. On a fully booked club, if your child decides to stop attending altogether, we will do our best to find another rider to take over the spot and refund the remaining sessions but we cannot guarantee that the spot will be filled. Refunds are not available for missed sessions, even with notice as the club is booked by term and dates are agreed when booking.

    Weather & Indoor Sessions: Sessions will be moved indoors if the weather is unsuitable. If the school hall is unavailable, we will relocate to a classroom where children will take part in other activities and skateboarding related arts & crafts.

    Collection: Children must be collected promptly at the end of each session. If you require a later collection, please arrange this directly with the school in advance. A late collection fee will apply if pickups go beyond the agreed time. Once we approve your refund request, your refund will be processed within 14 days. Refunds will be made using the original payment method.

  • Our Commitment:
    First aid trained staff are always on-site. Children under 6 years old must have a parent or guardian present for group sessions and provide support to the rider if needed. To minimize the risks, it is important to follow instructions from the coach and adhere to general safety rules.

    Rules:

    1. Protective Gear: Helmets, wrist guards, knee pads, and elbow pads are mandatory.

    2. Respect Others: Be mindful of others and move safely around the space. No pushing or cutting in line.

    3. Listen to Coaches: Follow all instructions from our coaches at all times.

    4. Trick Progression: Do not try any trick unless the coach has asked you to and confirmed you are ready to do so

    5. No Wet Floor Riding: Riding on wet surfaces is strictly prohibited. It’s not safe for riders and damages equipment. No exceptions.

    6. Equipment Care: Gear must be handled with care, even if it’s yours and especially if you are borrowing from us.

    7. Report Issues: Immediately report any problems with the gear or any concerns about other participants to the coach.

    Important:
    Due to the nature of the sport, riders who do not follow these rules will be asked to leave. No refund will be provided in these cases.

  • 1. Introduction

    We are committed to ensuring the safety and well-being of all participants and we recognise our responsibility to promote a safe environment and take appropriate action to protect individuals from harm. This policy applies to all staff, volunteers, coaches, and anyone representing Broken Boards Ltd. It covers all activities and interactions within our organisation, including coaching sessions, events, and online communications.

    2. Key Principles

    The welfare of children and vulnerable individuals is our top priority. Everyone, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation, or identity, has the right to be safe from abuse. We are committed to working in partnership with parents, guardians, local authorities, and relevant organisations to ensure safeguarding measures are upheld.

    3. Responsibilities

    All staff and volunteers must be aware of safeguarding policies and undergo appropriate training and DBS checks. Any concerns or allegations must be reported to the Designated Safeguarding Lead (DSL), who will ensure that concerns are documented and acted upon in accordance with relevant legislation.

    4. Recognising and Responding to Concerns

    Abuse can take many forms, including physical, emotional, sexual, and neglect. Any suspicions or disclosures must be taken seriously and reported immediately. Reports can be made confidentially to the DSL or an external safeguarding body if necessary. Concerns will be recorded accurately, securely stored, and only shared with relevant authorities. Any allegations against staff members will be handled in line with safeguarding protocols and legal requirements.

    5. Review and Monitoring

    This policy will be reviewed annually or in response to significant changes in legislation. Last update: October 2025.

  • 1. Introduction

    We are committed to protecting children from harm, abuse, and neglect. We strive to provide a safe environment where children can participate in any activities we run without fear.

    2. Definitions

    Child: Anyone under 18 years of age. Abuse: A violation of a child's rights through physical, emotional, sexual harm, or neglect.

    3. Roles and Responsibilities

    Carina Santos, the Designated Safeguarding Lead (DSL) is responsible for child protection within Broken Boards Ltd. All staff and volunteers must be aware of the policy and report any concerns immediately. Training and awareness sessions will be conducted regularly for all team members. Parents and guardians will be informed of our commitment to child protection. Parents will also be informed of any concerns unless doing so would put the child at further risk. We encourage open communication between staff, children, and parents.

    4. Identifying Abuse

    Signs of abuse include unexplained injuries, sudden behavioural changes, fearfulness, or withdrawal. Staff are vigilant and will report any concerns, even if unsure.

    5. Reporting Procedures

    Any concerns will be reported to the DSL as soon as possible. If a child is in immediate danger, emergency services will be contacted. Records of concerns must be kept confidential and shared only with appropriate authorities.

    6. Code of Conduct for Staff and Volunteers

    Always act in the best interest of the child. Avoid situations where you are alone with a child unless necessary. Maintain professional boundaries and use appropriate language and behaviour. Report any inappropriate conduct by other staff or volunteers.

    7. Monitoring and Review

    This policy will be reviewed annually and updated as needed. Last update: October 2025.

  • Privacy Policy

    • We collect your name, email, shipping address, and payment info to process orders.

    • We never share your personal data without consent.

    • Data is stored securely and only for as long as necessary.

    • You can request access, correction, or deletion of your data by contacting us at admin@brokenboardscoach.com.

    Cookie Policy

    • We use essential cookies to operate the website.

    • Optional cookies (analytics or marketing) are used only if you consent.

    • You can manage your cookie preferences at any time via our banner or browser settings.